# Call ticketing system for EMSS

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Leicestershire County Council](/buyers/leicestershire-county-council/contract-awards)
- Contract winner: [Freshworks Inc\.](/contract-winners/freshworks/public-sector-contract-awards)
- Award value: £342,640
- Tender value: £342,640
- Award date: 11 February 2021
- Published: 3 August 2021
- Contract start: 12 February 2021
- Contract end: 11 February 2023
- Stage: awarded
- Procurement category: services
- Notice ID: bb7b1039-d84b-4967-b353-e509dad30b7d-457300
- OCID: ocds-b5fd17-a7915023-21ef-45ef-8eb8-d5b6f34ce001

## Description

Direct award by G-Cloud 12 Call-Off Contract Call off Ref: CPU 4430/RM1557\.12 An omnichannel call ticketing service for East Midlands Shared Services\.

## Related contract awards

- [SEN20340-SEN-TAXI-SOAR VALLEY COLLEGE](/contracts/ocds-b5fd17-f1660df3-d541-4894-836a-3c8b4df81b1b): Leicestershire County Council
- [SEN20338-SEN-TAXI - IVESHEAD SCHOOL](/contracts/ocds-b5fd17-955925ed-f4e0-4263-a878-a603966c13c5): Leicestershire County Council
- [Procurement of a Crisis and Resilience CRM System](/contracts/ocds-b5fd17-eea967e5-ef50-438b-ab62-c7e73e1b9746): Leicestershire County Council
- [Device 42](/contracts/ocds-b5fd17-d5e6dcb5-163e-49c3-9263-e640090cbe6c): Surrey and Borders Partnership NHS Foundation Trust
- [DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027](/contracts/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91): Department of Health and Social Care
- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0): The Princess Alexandra Hospital NHS Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/bb7b1039-d84b-4967-b353-e509dad30b7d-457300)