# HOS0069 - Digital Delivery Partner Work Page A

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [HOUSING OMBUDSMAN](/buyers/housing-ombudsman/contract-awards)
- Contract winner: xSolutions365Limited T/A Create Future
- Award value: £249,250
- Tender value: £249,250
- Award date: 15 September 2026
- Published: 3 September 2026
- Contract start: 21 September 2026
- Contract end: 20 September 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 84d496c7-4905-471a-9487-ce5599a277b6-912864
- OCID: ocds-b5fd17-a7aa69c4-131b-4854-8360-2f1b29f859b7

## Description

The Housing Ombudsman \(HOS\) is considering options to recommission its patchwork of customer-facing software, introducing an integrated customer 'front door' that better supports existing and future strategic priorities, including the possibility of a major expansion of its service to the Private Rented Sector \(PRS\)\. The project directly supports the following strategic aims listed in the 26/27 business case and 2030 corporate strategy\. To help define the requirements and understand the potential of a new suite of digital tools, HOS require the support of a Digital Delivery Partner who can facilitate and complement our in-house knowledge and expertise\.

## Related contract awards

- [Oracle Licences](/contracts/ocds-b5fd17-b8ec81d4-1655-4046-9b52-8fb2cb95c508): HOUSING OMBUDSMAN
- [Impact Metrics](/contracts/ocds-b5fd17-c5d9477f-e0b7-45a3-b84a-da6f8bef6ad4): HOUSING OMBUDSMAN
- [HOS0081 Training Provider](/contracts/ocds-b5fd17-e37310b6-ec08-4d68-ab53-03bab5a2d34c): HOUSING OMBUDSMAN

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/84d496c7-4905-471a-9487-ce5599a277b6-912864)