# Voicescape 12 Month Proof of Concept

> A sourced UK public sector contract award published by Durham County Council.

## Key facts

- Buyer: [Durham County Council](/buyers/durham-county-council/contract-awards)
- Supplier: [VOICESCAPE LIMITED](/suppliers/voicescape/public-sector-contract-awards)
- Award value: £36,093
- Award date: 25 August 2022
- Published: 31 August 2022
- Contract start: 1 September 2022
- Contract end: 31 August 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 1c91c983-46a6-48a7-83b8-d88c61945c28-567793
- OCID: ocds-b5fd17-a7ab9aea-1355-47cf-a42d-bca3f5b4a538

## Description

The Transactions & Customer Services Team would like to implement an automated outreach via outbound telephony/SMS and behavioural insight solution to increase engagement while using resource smartly and effectively, to deliver operational efficiencies by removing nonvalue-added tasks to deliver improved customer engagement, promoting welfare practice and maximising payments and income\. The Voicescape system has been identified for use by the team and will be direct awarded via G-Cloud for the proof of concept which will then potentially roll out across the organisation if the proof of concept is a success\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1c91c983-46a6-48a7-83b8-d88c61945c28-567793)