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2. GENERAL PROVISIONS 2.1 The Supplier shall provide a proactive Call-Off Contract manager to ensure that all Service Levels in this Call-Off Contract and Key Performance Indicators in the Framework Agreement are achieved to the highest standard throughout, respectively, the Call-Off Contract Period and the Framework Period. 2.2 The Supplier shall provide a managed service through the provision of a dedicated Call-Off Contract manager where required on matters relating to: 2.2.1 Supply performance; 2.2.2 Quality of Services; 2.2.3 Customer support; 2.2.4 Complaints handling; and 2.2.5 Accurate and timely invoices