# outsourced casework services

> A sourced UK public sector contract award published by HOUSING OMBUDSMAN SERVICE.

## Key facts

- Buyer: [HOUSING OMBUDSMAN SERVICE](/buyers/housing-ombudsman-service/contract-awards)
- Tender value: £181,302
- Published: 5 April 2019
- Contract start: 6 May 2019
- Contract end: 5 May 2020
- Stage: open_tender
- Procurement category: services
- Notice ID: d6fe42c6-2301-42d5-9dfe-9fcd3a8032e6-281132
- OCID: ocds-b5fd17-a855eff3-ea61-414c-bc11-ca530c0fea1e

## Description

This is a procurement notice for outsourced services support for the investigation and determination of housing complaint cases\. How to apply and the requirements of the service are detailed in the attachments provided\. Only suppliers who have provided similar investigative complaint handling dispute resolution services for Ombudsman Schemes or the regulatory industry will be considered\. Additional information: Where suppliers have clarification questions, these can be submitted by email to rdcruz@housing-ombudsman\.org\.uk during the clarification period as stipulated in "Procurement 2019 outsourced case work services" \. Anonymised questions and their related responses will be published on our website on a regular basis over the clarification period\. Interested suppliers are encouraged to frequently check for updates\.

## Related contract awards

- [Case History Analysis](/contracts/ocds-b5fd17-b43f4259-dcbe-4d40-8f4c-b3bd0e5fb43d) — HOUSING OMBUDSMAN SERVICE
- [Housing Ombudsman outsourced casework](/contracts/ocds-b5fd17-d4726cca-ab55-493d-90a8-ee4f65728a25) — HOUSING OMBUDSMAN SERVICE
- [E-Learning Services](/contracts/ocds-b5fd17-04e54020-3ad6-4732-94a7-028308e1ad76) — HOUSING OMBUDSMAN SERVICE
- [Outsourced Casework services](/contracts/ocds-b5fd17-1c7373d4-de22-4bec-857b-44ad94bc9e0e) — HOUSING OMBUDSMAN SERVICE
- [CA18374 - Kirklees College - Vending Machines](/contracts/ocds-b5fd17-d2435ff5-f177-48b2-a030-685e87285f36) — Kirklees College
- [RA360101 - CONSTRUCTION OF NEW OFFICE SPACE](/contracts/ocds-b5fd17-c8b011dd-bfaf-4a3b-8cef-51a5e5dc1190) — Betsi Cadwaladr University Health Board
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- [RA360097 - Floor Power & Data Cabling](/contracts/ocds-b5fd17-373366e5-2dbf-42f9-a6ef-ade0c52450a3) — Betsi Cadwaladr University Health Board
- [Cycle Training Services](/contracts/ocds-b5fd17-725a2693-bd9b-4e2c-89c8-9b807c5ad4c2) — London Borough of Southwark
- [Pre Employment Screening](/contracts/ocds-b5fd17-b9bbb675-8670-474b-984e-7194e7b5c534) — STUDENT LOANS COMPANY LIMITED
- [EPR Implementation Delivery Partner - Business Change Services](/contracts/ocds-b5fd17-4cb101a3-0ebf-4a2e-a25b-2ae3c8ad35a1) — United Lincolnshire Teaching Hospitals NHS Trust
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d6fe42c6-2301-42d5-9dfe-9fcd3a8032e6-281132)