# Consultancy Services for Service Led Organisation

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DVSA - Driver and Vehicle Standards Agency](/buyers/dvsa-driver-and-vehicle-standards-agency/contract-awards)
- Contract winner: The Service Org Group Limited
- Award value: £49,000
- Tender value: £49,000
- Award date: 1 November 2023
- Published: 8 November 2023
- Contract start: 1 November 2023
- Contract end: 30 April 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 292a5584-2952-44c4-8fcb-ba398942e8c4-696247
- OCID: ocds-b5fd17-a8634849-94a0-40cb-abfc-8d8d840c2030

## Description

This contract has been awarded for consulting services to support DVSA to become more service-led and customer centric\. The consultancy services will be required to provide their expert knowledge, tools and assessments to enable DVSA to successfully pilot service led as an approach by mapping an end-to-end customer journey\. This will involve helping DVSA draw conclusions from pilot work, draft recommendations and help to present to project board\.

## Related contract awards

- [Software Licences and Maintenance Support](/contracts/ocds-b5fd17-8f533ec2-f58c-4a83-a644-fc2726e99d1b): DVSA - Driver and Vehicle Standards Agency
- [Penetration Testing/IT Health Checks 2026](/contracts/ocds-b5fd17-a8e4106b-c9ac-4a72-9965-5c7c996e74bf): DVSA - Driver and Vehicle Standards Agency
- [Penetration Testing/IT Health Checks 2026](/contracts/ocds-b5fd17-aa51f2f6-c71b-4fc6-91e5-2b530e4a5c97): DVSA - Driver and Vehicle Standards Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/292a5584-2952-44c4-8fcb-ba398942e8c4-696247)