# Water Matters \(2020\)

> A sourced UK public sector contract award published by Consumer Council for Water.

## Key facts

- Buyer: [Consumer Council for Water](/buyers/consumer-council-for-water/contract-awards)
- Supplier: [DJS Research Ltd](/suppliers/djs-research/public-sector-contract-awards)
- Award value: £297,000
- Tender value: £297,000
- Award date: 11 August 2020
- Published: 11 August 2020
- Contract start: 3 August 2020
- Contract end: 2 August 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 739468c9-6648-4c7e-afd6-ad9298d76761-375401
- OCID: ocds-b5fd17-a893f655-23e0-45e6-b868-d4201792d372

## Description

Water Matters is a tracking survey of household customer views on their water and sewerage services\. Therefore, the survey, methodology and analysis must be consistent with previous years to support robust trend analysis\. In bidding for this contract, suppliers must be certain they can replicate the previous methodology in all respects\. This must be a telephone survey of household water bill payers in England and in Wales\. It must use the same sampling approach and quotas as in previous years i\.e\. a random digit dial landline survey sample with quota controls to \+/- 5% of the most recent census data by region, plus a sample of mobile only households NOTE: Water Companies may commission additional Booster Surveys in conjunction with this contract\. The contract value of £297000 \(ex VAT\) represents potential total value of spend related to this contract both directly from CCW and indirectly from Water Companies\. Additional information: Documents are available via the Bravo Solutions e-tendering platform\. URL given below\. All bids and communications must be submitted through this portal\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/739468c9-6648-4c7e-afd6-ad9298d76761-375401)