# Provision and Maintenance of Multi-Functional Devices \(MFD\) and Print Management Solution

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Worcester City Council](/buyers/worcester-city-council/contract-awards)
- Published: 19 November 2021
- Planned start: 17 January 2022
- Planned end: 19 January 2027
- Stage: open_tender
- Procurement category: services
- Notice ID: af60489c-919b-4b5b-981e-334f48ae4df5-487361
- OCID: ocds-b5fd17-a926abc0-5a99-46bf-a21f-201823333ea3

## Description

The Council is inviting tenders for the provision and maintenance of Multi-Functional Devices \(MFD\) with full Papercut Print Management Software installed to allow for easy, secure and waste free printing options\. The Contract will include all repairs to breakdowns at all sites within the agreed timescales and also servicing once a year\. The key aims of the new contract will be to: • Reduce print levels, by providing the tools and management information to challenge unnecessary printing\. • Have a clearly defined and agreed SLA to ensure the Council have an effective business-as-usual ICT support operation\. • Provide an efficient and responsive maintenance and repairs service • Provide the Council with a single point of contact for all account management activities including the provision and communication of management information pertaining to all equipment in the new contract\. • Implement a continuous improvement plan whereby the Supplier continuously monitors device volumes and re-occurring faults and advises the Council of areas of opportunity for service improvements or cost savings\. The Council is using the e-procurement portal known as the Proactis Pro-Contract portal https://procontract\.due-north\.com to conduct this procurement exercise\. To gain access to the procurement documents, Contractors will need to register their company details at the above website\. Once registered, contractors will be emailed a log-in and password which will allow them to gain access to the procurement documents\. Contractors will need to search for the invitation under Worcester City Council and then electronically submit an expression of interest and follow the online instructions to view the procurement documents\.

## Related contract awards

- [Cemetery and Crematorium Software](/contracts/ocds-b5fd17-9efc1c75-b6c5-4d75-9cfa-0e9fe7b431ec): Worcester City Council
- [Refurbishment of Barrington House](/contracts/ocds-b5fd17-75a554ea-b08b-4d80-9b4f-97da6692ae32): Worcester City Council
- [St Martins Gate Car Park - Resurfacing Works to Roof Level and Part Fourth Floor\.](/contracts/ocds-b5fd17-7b069f31-4876-4da1-96f7-2e9c6870b19d): Worcester City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/af60489c-919b-4b5b-981e-334f48ae4df5-487361)