# ITSM Service Desk & FM Tool

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DEPARTMENT FOR WORK AND PENSIONS](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [Softcat plc](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £0
- Tender value: £247,407
- Award date: 22 June 2016
- Published: 24 April 2017
- Contract start: 8 July 2016
- Contract end: 7 July 2019
- Stage: awarded
- Procurement category: services
- Notice ID: a8820992-088b-4355-8e59-6e54833a7faa-143032
- OCID: ocds-b5fd17-a94cd700-77c9-4e37-8bdc-6fffc49998bf

## Description

Contract for the replacement of Hornbill Supportworks with ServiceNow's IT Service Automation Application Suite to provide core functionality to the IT and Facilities Service Desk tool\.

## Related contract awards

- [Child Poverty Strategy Parents and Carers Longitudinal Study](/contracts/ocds-b5fd17-df13c52b-8197-4f03-910e-67a9cf9befb5): Department for Work and Pensions
- [Crisis and Resilience Fund](/contracts/ocds-b5fd17-210ed10c-972a-4615-98b6-8c21b7200eaa): Department for Work and Pensions
- [Insurance Brokerage Services](/contracts/ocds-b5fd17-dd6a9f81-e24f-4f84-8f28-7c57808dde5c): Department for Work and Pensions
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1): UK SHARED BUSINESS SERVICES LIMITED
- [Microsoft Cloud Solution Provider \(CSP\) Licensing Program](/contracts/ocds-b5fd17-5b4f4032-2b0d-42b9-9af7-1e8159ca476c): UK SHARED BUSINESS SERVICES LIMITED
- [Managed Vulnerability and Threat-Led Intelligence Service](/contracts/ocds-b5fd17-6c299fff-9750-48ba-afcb-634d0ee35e8a): NHS Blood and Transplant

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a8820992-088b-4355-8e59-6e54833a7faa-143032)