# 24/015 Customer Contact Solution - AWARD

> A sourced UK public sector contract award published by Tamworth Borough Council.

## Key facts

- Buyer: [Tamworth Borough Council](/buyers/tamworth-borough-council/contract-awards)
- Supplier: [Netcall Technology Limited](/suppliers/netcall-technology/public-sector-contract-awards)
- Award value: £0
- Award date: 25 March 2025
- Published: 9 June 2025
- Contract start: 29 May 2025
- Contract end: 28 May 2028
- Stage: awarded
- Procurement category: goods
- Notice ID: b6e74a68-94ea-497a-8827-787edf4b4000-848798
- OCID: ocds-b5fd17-a97f7836-3e2a-4a70-9383-465a57819fec

## Description

Tamworth Borough Council is looking to procure a cloud-based Customer Portal, CRM, low code workflow management system and omnichannel Contact Centre Solution to help rationalise and enhance the management of digital customer contact\. We want to significantly improve how customers receive updates and how workflow is managed across the organisation, with the aim of enhancing customer engagement, improving satisfaction level, providing rapid deployment of processes/workflows and making every contact count\. The solution should allow the Council to make use of the latest technological advancements, offering integrated use of AI and RPA \(Robotic Process Automation\) functionality to further enhance efficiency by automating routine tasks and providing intelligent insights\. We aim to significantly transform our customer service operations and workflow management with the use of cost-effective scalable solutions\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b6e74a68-94ea-497a-8827-787edf4b4000-848798)