# A&E High Intensity Usage Service for NHS Herefordshire & Worcestershire ICB

> A sourced UK public sector contract award published by Herefordshire & Worcestershire Integrated Care Board.

## Key facts

- Buyer: Herefordshire & Worcestershire Integrated Care Board
- Supplier: [British Red Cross](/suppliers/british-red-cross/public-sector-contract-awards)
- Award value: £245,000
- Tender value: £245,000
- Award date: 28 March 2023
- Published: 4 April 2023
- Contract start: 28 March 2023
- Contract end: 27 March 2025
- Stage: awarded
- Notice ID: a7fb975e-fc16-43c6-ad1d-fbe4eaf9b3f0-631709
- OCID: ocds-b5fd17-aa315dd2-5674-4156-961a-56d1d167d2ed

## Description

A contract has been awarded for a period of 2-years to The British Red Cross Society to provide a High Intensity Use Service \("Supporting You"\) on behalf on NHS Herefordshire & Worcestershire Integrated Care Board\. The contract commenced on 28th March 2023 for a period of 2-years\. The service will cover the county of Worcestershire and is a 2-year pilot, funded by Worcestershire Public Health, to provide personalised support to those accessing urgent and emergency services more frequently than expected\. The service will: • Coach and support frequent users of urgent and emergency care services within the Worcestershire footprint, working in a de-medicalised, de-criminalised and person-centred way; • Understand and address the unmet needs of people who access care more than expected • Lower the stigma associated with high intensity use and create a positive culture • Effectively connect with, listen to and coordinate support for people that frequent use A&E/WMAS in Worcestershire • Provide a service driven by quality and demonstrate person-centred approach • Assist other providers to identify patterns and 'causal factors' which trigger relapse behaviours in former HIU to shape future commissioning of service and/or demand/capacity planning\. • Establish connections with existing health and care services to find a new way forward for individuals, working in partnership with them • Provide an integrated approach to supporting people with HIU of urgent and emergency services working in parallel with health and care services\. As a by-product of this person-centred work, there will also be a reduction in demand of urgent and emergency care services \(including A&E, non-elective admissions, and calls to NHS 111 and 999\)\. Following a review of the 2-year pilot, the commissioning authority will consider appropriate options, and may consider a procurement exercise for the continuation of the service\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a7fb975e-fc16-43c6-ad1d-fbe4eaf9b3f0-631709)