# Contract Awarded project\_20130 - The Pensions Ombudsman IT Managed Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: Littlefish
- Award value: £864,984
- Tender value: £864,984
- Award date: 1 December 2017
- Published: 6 July 2018
- Contract start: 14 December 2017
- Contract end: 13 December 2020
- Stage: awarded
- Procurement category: services
- Notice ID: d9808601-0068-4ac7-8d5c-442aac80b879-226853
- OCID: ocds-b5fd17-aaa4368a-f9ad-453f-975a-2c3235fa1068

## Description

1\.1\.1 The Pensions Ombudsman's Office is a Non Departmental Public Body sponsored by the Department for Work and Pensions \(DWP\), whose role is to investigate complaints of maladministration and disputes of fact or law relating to occupational and personal pension schemes\. 1\.1\.2 We are a small organisation employing 36 staff with an operating budget currently of less than £3 million\. As a result of public spending cuts our budget will be reducing over the next four years\. 1\.1\.3 The office is based in central London very close to Victoria Station, where the majority of staff work \(although we do have a small number of home workers\)\. We would like to be able to allow other staff to work more flexibly from home, however we are constrained by our existing IT and infrastructure\. 1\.1\.4 Last year we received around 4,000 telephone enquiries, 4,000 written enquiries and conducted around 950 formal investigations\. We create approximately 500,000 documents each year\. 1\.1\.5 We are looking to procure a Case Management System \(CMS\), an Electronic Documents and Records Management System \(EDRMS\) and a Management Information \(MI\) solution\.

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- [Cloud Infrastructure Management](/contracts/ocds-b5fd17-c5b83090-e17f-4fd7-9d20-3a1f58afe0bf): National Institute For Health And Care Excellence

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d9808601-0068-4ac7-8d5c-442aac80b879-226853)