# Network Management Contact Centre

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DEPARTMENT FOR WORK AND PENSIONS](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: Capita Group Plc
- Award value: £52,361,000
- Tender value: £52,361,000
- Award date: 1 August 2013
- Published: 13 February 2018
- Contract start: 29 August 2013
- Contract end: 31 July 2018
- Stage: awarded
- Procurement category: services
- Notice ID: d49043ec-858c-4976-9b88-8ee0398d6ef1-198338
- OCID: ocds-b5fd17-aaac15eb-915c-4113-869a-2aeaf4d19cff

## Description

A Call off from the DWP Contact Centre Services Framework\. Covers service lines for: Pension Credit claims, Pension Credit enquiries, State Pension enquiries, LA/AA, claim packs, Winter Fuel enquiry line, NiNo appointments, National Benefit Fraud Hotline

## Related contract awards

- [Accessibility Audit for the Synergy Programme](/contracts/ocds-b5fd17-a9485ec2-385e-46ef-bd19-1f349553c294): Department For Work and Pensions
- [WorkWell Expansion Evaluation Commissioning](/contracts/ocds-b5fd17-2da32718-196d-41a8-9461-51aa57f81961): Department for Work & Pensions
- [Commercial Strategy and Procurement Delivery Services](/contracts/ocds-b5fd17-115958cc-5120-4c51-b3fa-8e2978996dc0): Department for Work and Pensions
- [Fire Fighter Apprenticeship](/contracts/ocds-b5fd17-0b0dddaa-05e9-4d52-970b-7e8ce241a19e): Royal Berkshire Fire & Rescue Service
- [PROVISION OF OPERATIONAL FIRE FIGHTER APPRENTICESHIP PROGRAMME](/contracts/ocds-b5fd17-e5542983-3082-47a6-b586-0cc5fe53a3d8): Royal Berkshire Fire Authority
- [Fire Fighter Apprenticeships](/contracts/ocds-b5fd17-7fef2784-9001-4a8a-ad62-c7eecf209aa9): Royal Berkshire Fire Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d49043ec-858c-4976-9b88-8ee0398d6ef1-198338)