# Case Management Solution for ACRO

> A sourced UK public sector contract award published by Thames Valley Police.

## Key facts

- Buyer: [Thames Valley Police](/buyers/thames-valley-police/contract-awards)
- Supplier: [Crimson Limited](/suppliers/crimson/public-sector-contract-awards)
- Award value: £5,000,000
- Tender value: £5,000,000
- Award date: 2 May 2023
- Published: 12 July 2023
- Contract start: 1 August 2023
- Contract end: 31 July 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 6945183a-2694-4c3a-8f21-fb4897e43d0b-662232
- OCID: ocds-b5fd17-aae21868-bda9-4388-97cf-9bfe7e9c888e

## Description

ACRO Criminal Records Office \(ACRO\) is a national police unit governed by the National Police Chief's Council \(NPCC\) and hosted by Hampshire Constabulary, working for safer communities and leading in criminal record exchange both nationally and internationally\. We provide a range of services that deliver operational benefits to law enforcement and public protection organisations\. We also deliver bespoke certificate processes to the general public to support immigration and work visa processes\. ACRO are seeking suitable providers to deliver Case Management solutions to a number of core business functions within ACRO\. This specification outlines requirements with the aim to innovate and streamline existing business processes, to deliver continuous improvement and efficiencies, as well as providing opportunities for growth to deliver new products and services\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6945183a-2694-4c3a-8f21-fb4897e43d0b-662232)
