# Revenues and Benefits Telephone Information Service

> A sourced UK public sector contract award published by Guildford Borough Council.

## Key facts

- Buyer: [Guildford Borough Council](/buyers/guildford-borough-council/contract-awards)
- Supplier: [INFORM COMMUNICATIONS LTD](/suppliers/inform-communications/public-sector-contract-awards)
- Award value: £26,401
- Tender value: £26,401
- Award date: 25 April 2023
- Published: 9 August 2023
- Contract start: 14 June 2023
- Contract end: 13 June 2026
- Stage: awarded
- Procurement category: services
- Notice ID: a6740808-0d8d-4dee-848d-d85f4ab17106-670628
- OCID: ocds-b5fd17-ab06920b-5188-46ea-80d5-edc7c037f525

## Description

24/7/365 specialist IVR \(interactive voice response\) information service to provide bespoke information about Council Tax, Business Rates and Benefits with access to agents at points defined by us\. The aim of the service is to encourage customers to self-serve where possible, and to supply information outside of office hours\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a6740808-0d8d-4dee-848d-d85f4ab17106-670628)