# Systems Partner to Develop a Customer Relationship Management Application

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [West Yorkshire Combined Authority](/buyers/west-yorkshire-combined-authority/contract-awards)
- Contract winner: BLACKLIGHT SOFTWARE LIMITED
- Award value: £194,150
- Award date: 23 February 2024
- Published: 23 May 2024
- Contract start: 8 April 2024
- Contract end: 7 April 2028
- Stage: awarded
- Procurement category: services
- Notice ID: e507dbce-5b80-4a73-8f0b-e4e8b11661c3-753971
- OCID: ocds-b5fd17-ab3601c3-080d-4320-93be-2f5cac409d2d

## Description

The primary objectives of the new system are to: • Record interactions with businesses, individuals and intermediaries across multiple service areas including policy development, market engagement, business and skills support and Mayoral activity\. • Integrate with existing Combined Authority Microsoft 365 applications \(including Teams, Outlook, and Power BI\)\. • The system should allow us to share information with the other Local Authorities \(LA\) and partners including coordinated support to businesses and individuals through the sharing of appropriate information\. • Use integrations with other internal and external datasets \(such as Companies House and FAME\) to improve data quality, segmentation and targeting, marketing and customer communications\. • Provide sophisticated reporting tools to be able to produce performance monitoring information and extract market intelligence information\. • Provide businesses, individuals, and intermediaries with an excellent customer service by allowing them to track engagement and see status updates\. • Be able to securely collect, store and report on equality monitoring information\. • Provide the Combined Authority with administrative and development control over most functionality, including the development of new programmes and applications processes using agreed standard templates

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- [Electronic Document Management System](/contracts/ocds-b5fd17-9543a442-0c55-48ad-8197-61ead663ddfb): Stonewater Ltd
- [Paragon Asra Housing Ltd - Customer Relationship Management System \(CRM\)](/contracts/ocds-b5fd17-dbc93391-d8d8-469a-b7a6-ca2972a96497): Paragon Asra Housing Limited

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e507dbce-5b80-4a73-8f0b-e4e8b11661c3-753971)