# SRO Ticketing and CRM System Consultancy

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Tunbridge Wells Borough Council](/buyers/tunbridge-wells-borough-council/contract-awards)
- Tender value: £10,000
- Published: 11 February 2019
- Planned start: 8 April 2019
- Planned end: 1 April 2020
- Stage: open_tender
- Procurement category: services
- Notice ID: a131f2d7-cfea-49c0-99ed-74d72b7d8a40-269147
- OCID: ocds-b5fd17-abe7a739-7296-479a-85c0-8557f944b27c

## Description

Tunbridge Wells Borough Council is looking to appoint a single service provider to provide advice, training and delivery to the Council in relation to its SRO Ticketing and CRM System\. The work will cover: Identifying areas to improve use of system functionality Review documentation and use of documentation \(including layouts and dynamic text\) Review email integration with Force 24 System Develop and implement online booking for wheelchair/mobility bookers\. Streamline and monetise the customer journey Develop and implement our use of Campaigns Module Develop and implement our use of Fundraising Module Develop and implement our use of Agency Module Training in all of the above areas We envisage that the work will commence in April 2019\.

## Related contract awards

- [Tunbridge Wells - Commercial Waste Services](/contracts/ocds-b5fd17-85f79597-b808-49bd-a7b3-81ebe856d0cf): Tunbridge Wells Borough Council
- [TWBC - Service and Maintenance Contract for Air Quality Stations](/contracts/ocds-b5fd17-a9e59ed1-a87b-498c-8915-97264bb2195f): Tunbridge Wells Borough Council
- [Tunbridge Wells - Term Asbestos Contract](/contracts/ocds-b5fd17-7b3b1cbb-3bd3-4833-b71b-582c35a570ce): Tunbridge Wells Borough Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a131f2d7-cfea-49c0-99ed-74d72b7d8a40-269147)