# Customer Satisfaction Research

> A sourced UK public sector contract award published by Security Industry Authority.

## Key facts

- Buyer: [Security Industry Authority](/buyers/security-industry-authority/contract-awards)
- Supplier: [BMG Research Limited](/suppliers/bmg-research/public-sector-contract-awards)
- Award value: £115,920
- Tender value: £115,920
- Award date: 8 October 2024
- Published: 25 August 2026
- Contract start: 23 October 2024
- Contract end: 31 March 2027
- Stage: awarded
- Procurement category: services
- Notice ID: db68e784-6c4d-4ee1-9137-e9985d47d503-912003
- OCID: ocds-b5fd17-ac802535-b5d5-40f8-8747-0dd7bd007378

## Description

This project is to appoint a supplier who can deliver customer and user research in order to measure satisfaction levels and evaluate the experience of individuals applying for an SIA licence\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/db68e784-6c4d-4ee1-9137-e9985d47d503-912003)
