# Provision of an Integrated Multi Channel Customer Contact and Resource Management Solution

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [South Yorkshire Police Headquarters](/buyers/south-yorkshire-police-headquarters/contract-awards)
- Contract winner: [Sopra Steria](/contract-winners/sopra-steria/public-sector-contract-awards)
- Award value: £11,760,000
- Tender value: £11,760,000
- Award date: 11 April 2016
- Published: 18 November 2016
- Contract start: 16 May 2016
- Contract end: 15 May 2024
- Stage: awarded
- Procurement category: goods
- Notice ID: 63b4f29d-f8a1-4cc4-92da-00fd81e005de-97097
- OCID: ocds-b5fd17-ad1949b2-adc9-11e6-9901-0019b9f3037b

## Description

The provision of a Framework for an Integrated Multi Channel Customer Contact and Resource Management Solution and ongoing Support and Maintenance, initially for use by South Yorkshire and Humberside Police but available to a number of Forces within the North East Region\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/63b4f29d-f8a1-4cc4-92da-00fd81e005de-97097)