# Freshservice - ITSM Service Desk Software

> A sourced UK public sector contract award published by Norfolk and Norwich University Hospitals NHS Foundation Trust.

## Key facts

- Buyer: [Norfolk and Norwich University Hospitals NHS Foundation Trust](/buyers/norfolk-and-norwich-university-hospitals-nhs-foundation-trust/contract-awards)
- Supplier: [Freshworks Technologies UK Limited](/suppliers/freshworks-technologies-uk/public-sector-contract-awards)
- Award value: £75,648
- Tender value: £75,648
- Award date: 2 August 2024
- Published: 29 August 2024
- Contract start: 30 July 2024
- Contract end: 30 July 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 28ed0553-3cde-4885-948e-a9b7c2dfda0a-781293
- OCID: ocds-b5fd17-addcada1-93d9-44c7-bcf4-8d03269edfb5

## Description

IT Service Desk software solution\. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, enterprise reporting, rich integration capabilities, smart automation and AI/ML capabilities\. Freshservice is device agnostic and available via Android/iOS apps\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/28ed0553-3cde-4885-948e-a9b7c2dfda0a-781293)