# HBC 0921 THE PROVISION OF A MITEL TELEPHONY UPGRADE, ENHANCEMENT AND SUPPORT OPTIONS - AWARD

> A sourced UK public sector contract award published by Hertsmere Borough Council.

## Key facts

- Buyer: [Hertsmere Borough Council](/buyers/hertsmere-borough-council/contract-awards)
- Supplier: [Wavenet Ltd](/suppliers/wavenet/public-sector-contract-awards)
- Award value: £92,788
- Award date: 9 December 2021
- Published: 24 February 2022
- Contract start: 11 January 2022
- Contract end: 10 January 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 8a9a8aff-9f40-49ab-ab22-7b5de907ff60-513181
- OCID: ocds-b5fd17-af17fd74-5dfa-442a-827a-eee009409a3a

## Description

Hertsmere Borough Council would like to review the current support contract for its Mitel telephony platform and enhance the service in specific areas\. MXe telephony and contact centre servers were originally installed in 2016 and the existing contract expires in September 2021\. The enhancements specified in this tender are: i\) Software Upgrade to the latest version ii\) Integration with Microsoft Teams iii\) Social Media addition to contact centre reporting iv\) Historic reporting through call logging for all users v\) Optional service relocation to the cloud Scope: i\) Supply, install, configure and support the upgrade of Mitel software for all components of the system to the latest \(fully tested\) levels of software, or migrate the existing Mitel licenses to a cloud hosted solution\. ii\) Supply, install, configure and support integration to Microsoft Teams iii\) Option to supply, install, configure and support the addition of Social Media to the contact centre iv\) Supply, install, configure and support a call management/logging system v\) Update or replace the call recording system vi\) Provide or take over existing connectivity to the public telephone network provider vii\) Re-provide or take over existing SIP trunks or direct links viii\) Provide a call charge rate card and/or inclusive bundles ix\) Design and support a solution for the transition from the existing set up to the new enhanced version, whether on-premise or cloud x\) Design and deliver a user adoption strategy and training to ensure maximum return on investment and achievement of strategic goals\. The council is requesting a response for both on-premise and cloud solutions\. The decision on which option to go with will be made during the tender process and the decision on which supplier wins will be based on one chosen solution\. The quotation documents can be accessed from the 'My Tenders' area of the Supply Hertfordshire website and selecting the 'View Details' button of this project\. Please note the deadline for returns and allow sufficient time to make your return as late returns will not be permitted\. Any questions relating to this quote should be made via correspondence on the website and can be addressed to the main contact as shown in the details above\.

## Related contract awards

- [HBC 0825 The provision of Herbicide Control Services - AWARD](/contracts/ocds-b5fd17-0eb1c4ac-d96d-4c2f-986e-bc3eb41a024f) — Hertsmere Borough Council
- [HBC- 0625 THE PROVISION OF A LEADERSHIP DEVELOPMENT PROGRAMME - AWARD](/contracts/ocds-b5fd17-1b51f89b-ef9b-489d-aca3-755af105bb6b) — Hertsmere Borough Council
- [HBC - Laptops Replacement - AWARD](/contracts/ocds-b5fd17-9513baf6-3ebd-4ead-a25e-a701eacb82b5) — Hertsmere Borough Council
- [HBC 0424 Provision of Hard FM and Soft FM services - AWARD](/contracts/ocds-b5fd17-6499b281-9439-416a-a431-02b4ea8e68be) — Hertsmere Borough Council
- [Provision of Screen Cloud Licences - PS/26/17](/contracts/ocds-b5fd17-13e3236b-197a-4f64-8b00-b896c32a686a) — DVLA - Driver & Vehicle Licensing Agency
- [Upgrade of Fusion Network Switches](/contracts/ocds-b5fd17-0d2e69c3-ef27-41de-8147-e2781a06de0f) — National Audit Office
- [Wavenet Cyber Security Assessment Services](/contracts/ocds-b5fd17-9362d86c-aa91-45ad-85f1-73d48c41db51) — SOUTHERN HOUSING
- [Direct Internet Access \(DIA\)](/contracts/ocds-b5fd17-4f3f44ac-1a65-452b-9388-fc139ae17713) — The National Lottery Community Fund
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-c807205b-b095-4dad-80ed-5eb64a2885e7) — East Sussex County Council
- [Oracle Fusion Enterprise Software](/contracts/ocds-b5fd17-b94faf4e-06c9-470e-af64-acbf9a5af410) — DEPARTMENT OF HEALTH AND SOCIAL CARE
- [National Roads Telecommunications Service 3 \(NRTS3\) Independent Assurance Review](/contracts/ocds-b5fd17-4a336c05-e4fd-4530-86b6-b037c17f1acd) — National Highways Limited
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-63f8a7e1-2c91-4e8e-a7e9-fb3b7b757186) — East Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8a9a8aff-9f40-49ab-ab22-7b5de907ff60-513181)