# Cloud Unified Communications Solution \(UCaaS\)

> A sourced UK public sector contract award published by Southway Housing Trust.

## Key facts

- Buyer: Southway Housing Trust
- Tender value: £1
- Published: 4 March 2022
- Contract start: 16 May 2022
- Contract end: 31 October 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: 6badc184-bdd0-4f7d-bc83-dbd14b6d0c1e-515831
- OCID: ocds-b5fd17-af28783e-e30d-4417-be5b-71e2fd43936b

## Description

Southway's current Cisco HCS Telephony, Contact Centre, Enghouse Call Recording, Wallboard, and Call Reporting systems are due for renewal\. The objective of this procurement is to identify a supplier of a Cloud provided, device agnostic Telephony, Omni-Channel Contact Centre, Call Recording, Wallboard, Call Reporting solution that is fully integrated with Southway's Office 365 platform which is licensed on Microsoft 365 E3\. The replacement solution needs to support a minimum number of 235 users including 30 Contact Centre Staff but must be scalable by 20% at the same unit cost\. The proposed solution needs to be delivered by the 1st October 2022 ready for go live no later than the 31st October 2022\. NOTE: Value of the Procurement is unknown at this stage\.

## Related contract awards

- [\*\*\* G-CLOUD 13 - CONTRACT AWARD NOTICE \*\*\* Azure Cloud Infrastructure Consultancy Services](/contracts/ocds-b5fd17-d8ea218a-e601-4da3-a919-c079ab955f1b) — Southway Housing Trust
- [\*\*\* CONTRACT AWARD \*\*\* for a Digital Workplace and EDM Solution](/contracts/ocds-b5fd17-d8112c11-51aa-417d-845d-35927e2dc244) — Southway Housing Trust
- [Digital Workplace and EDM Solution](/contracts/ocds-b5fd17-0c92976d-75cc-4c5d-8599-7d4aeb655af0) — Southway Housing Trust
- [\*\*\* CONTRACT AWARD \*\*\* Integrated Recruitment, HR & Payroll Solution](/contracts/ocds-b5fd17-f7ce6941-f50b-41a4-b057-b94f508db1f7) — Southway Housing Trust
- [CA18370 - ITT 52/2026 - Bessbrook Community Centre - New Mini Digi Hub](/contracts/ocds-b5fd17-cd885e83-b0ff-4ee4-b5eb-577259de735c) — Newry, Mourne and Down District Council \(NMD\)
- [Taxi and MPV \(1-8 seats\) - Taxi and MPV \(1-8 seats\)](/contracts/ocds-b5fd17-d57d58b1-a5cc-4e5d-9a26-30a4ebb0a0c9) — East Sussex County Council
- [Taxi and MPV \(1-8 seats\) - Taxi and MPV \(1-8 seats\)](/contracts/ocds-b5fd17-7b296700-7b09-4f6f-aa33-670189dfd20a) — East Sussex County Council
- [CA18367 - DN Colleges Group - ITT for Lifts & Escalators Service & Maintenance](/contracts/ocds-b5fd17-db8f3764-f7e4-4b93-9d52-41d3a8f452fd) — DN Colleges Group
- [QOC921 09:00 2026-08-20 Bury St Edmunds to Papworth Hall School, Cambs - 4-seater vehicle & Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-783f0291-8396-47dd-9b0c-dd1815ebeaf0) — Suffolk County Council Passenger Transport
- [QHL116 09:00 2026-08-20 Brockley to The Arch @ Castle Manor, Haverhill - 4-seater vehicle & PA required - AWARD](/contracts/ocds-b5fd17-04e6ec0e-ac07-4718-80c2-b5c580ec3182) — Suffolk County Council Passenger Transport
- [Property Transformation Programme - Workplace Services Management](/contracts/ocds-b5fd17-cd3eabe3-170b-42ea-9cef-1a6fc4b6e1b7) — Ministry of Justice
- [QOC929 09:00 2026-08-20 Bury St Edmunds to Cambridge Regional College, Milton, Cambs - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-b301994e-b4d5-4be0-aaa7-20bc82e79780) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6badc184-bdd0-4f7d-bc83-dbd14b6d0c1e-515831)