Mental Health Support Partner

HM Revenue and Customs (HMRC) requests further information from Voluntary and Community Sector organisations, registered charities or not for profit organisations that specialise in supporting people dealing with mental health problems.

You will need to:

a) provide specialist mental health support to customers referred from HMRC who are feeling overwhelmed and anxious about their tax affairs, financial hardship or HMRC debt.

b) carry out a gap analysis on our current learning offer and capability to identify appropriate customers to sign post to the service. Our advisers need to identify, support and signpost customers to the service who are feeling overwhelmed and anxious about their tax affairs, financial hardship and HMRC debt.

HMRC will work with the successful organisation to have the referral service live by the end of September 2022 and work with the organisation for the remainder of the contract to understand how we can improve our capability and understanding around support needed for these customers.

Please complete the Survey found here - https://www.surveymonkey.co.uk/r/BD7SJTJ

Additional information: Please make yourself familiar with the draft specification (attached) and complete the survey available on Survey Monkey here - https://www.surveymonkey.co.uk/r/BD7SJTJ.

HMRC would appreciate your comments on the draft cost schedule (attached), specification and other supporting documents, including if anything is unclear or requires clarification?

HMRC Standard T&Cs and other important information is available here - https://www.gov.uk/government/organisations/hm-revenue-customs/about/procurement

https://www.gov.uk/government/organisations/hm-revenue-customs/about/procurement