# Emergency Alarm and other monitoring MTC

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [SOUTHAMPTON CITY COUNCIL](/buyers/southampton-city-council/contract-awards)
- Contract winner: The Alarming Co Ltd
- Award value: £120,000
- Award date: 12 May 2017
- Published: 3 July 2017
- Contract start: 1 June 2017
- Contract end: 31 May 2020
- Stage: awarded
- Procurement category: services
- Notice ID: ade60ae8-e1b4-4c2f-914e-ef210aa919de-157934
- OCID: ocds-b5fd17-aff161d5-2ed1-43a4-9ba8-89e4f6dac895

## Description

Southampton City Council \(SCC\) provides an emergency monitoring service for over 3,800 elderly/vulnerable people living independently within supported housing through warden call systems\. These systems provide emergency support and assistance that are potentially life critical to our customers\. For this reason there are robust business continuity arrangements in place to ensure that this service remains fully operational 24/7\. The successful contractor will be expected to observe the critical nature of these systems and ensure that the appropriate response is given, especially to critical events when the service is unavailable to customers\. The range of services required include, but is not limited to: Emergency alarm systems; Small number of access control systems to residential blocks Remote monitoring including rooftop plant rooms \(e\.g\. Weston\)\. The purpose of this contract is to provide a comprehensive, high quality and cost-effective planned preventative and reactive maintenance service with a single company for a period of 36 months extension, subject to a quality review\. Additional information: Applicants will be required to apply via "Supply Southampton" website which can be accessed via, https://supplysouthampton\.esourcingportal\.com/ where you can register your details and access documentation\. All documentation including questionnaires must be completed and submitted by no later than the time/date indicated\. The Council undertakes to use reasonable endeavours to hold confidential any information provided in the proposal submitted, subject to the Council's obligations under law, including the Freedom of Information Act 2000\. If the applicant considers that any of the information submitted in the proposal should not be disclosed because of its sensitivity then this should be stated with the reason for considering it sensitive\. The Council will then consider the sensitivity statement before replying to any request received under the Freedom of Information Act 2000\. Any enquiries regarding the tender process must be directed through the Curtis Fitch Messaging System\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ade60ae8-e1b4-4c2f-914e-ef210aa919de-157934)