# CRM and ITSM systems

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough Of Barking And Dagenham](/buyers/london-borough-of-barking-and-dagenham/contract-awards)
- Contract winner: [Freshworks Inc](/contract-winners/freshworks/public-sector-contract-awards)
- Award value: £477,072
- Tender value: £477,072
- Award date: 29 June 2020
- Published: 16 September 2020
- Contract start: 30 June 2020
- Contract end: 29 September 2022
- Stage: awarded
- Procurement category: goods
- Notice ID: a4efe76e-fcca-46d9-aff3-42f172b139f3-381566
- OCID: ocds-b5fd17-aff2ebca-1256-445c-9f7a-dfcad7255e02

## Description

Replacement Customer Relationship Management and IT Service Management System

## Related contract awards

- [HIRE AND MAINTENANCE OF USED OUT-FRONT ROTARY MOWERS](/contracts/ocds-b5fd17-5f548082-fa99-4b0b-9b17-879c11ff4cfa): London Borough of Barking and Dagenham
- [SUPPLY AND DELIVERY OF ASPHALT](/contracts/ocds-b5fd17-f867aece-39b5-4785-ad64-8afb711cbcfc): London Borough of Barking and Dagenham
- [Homecare framework](/contracts/ocds-b5fd17-c4996e7b-73e6-4e1c-a2bc-f1d80a95ebb6): London Borough of Barking and Dagenham
- [Device 42](/contracts/ocds-b5fd17-d5e6dcb5-163e-49c3-9263-e640090cbe6c): Surrey and Borders Partnership NHS Foundation Trust
- [DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027](/contracts/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91): Department of Health and Social Care
- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0): The Princess Alexandra Hospital NHS Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a4efe76e-fcca-46d9-aff3-42f172b139f3-381566)