# C10891 NHSBSA Contact Centre Platform Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS Business Services Authority](/buyers/nhs-business-services-authority/contract-awards)
- Contract winner: Capita Business Services Limited \(primary\)
- Award value: £5,094,561
- Tender value: £5,094,561
- Award date: 28 June 2023
- Published: 28 July 2023
- Contract start: 19 April 2023
- Contract end: 18 April 2027
- Stage: awarded
- Notice ID: f8201257-5d06-480c-9810-77e91c21b3ce-667212
- OCID: ocds-b5fd17-b055c459-722c-4deb-a4eb-a49f6648453c

## Description

The Supplier will provide the following key outcomes: - The design build and test of a new contact centre telephony services to replace those provided by the incumbent supplier; - The migration of contact centre telephony services, NGN's and Intelligent Network \(IN\) capabilities from the Incumbent Sup - The discovery, strategic development, solution design, implementation and operation of new digital contact centre capabilities, including but not limited to NLP, virtual agent, self service automation, deflection - The migration and implementation to be delivered without impact to the operation of End to End Services; - Demonstrable progress in supporting NHSBSA's Modern Contact Centre transformation strategy - The operation of the migrated contact centre telephony services Additional information: Procured via the Crown Commercial Services RM3808 Network Services 2 Framework, Lot 13 Contact Centre Services\. This contract has two 12 month options to extend, post the 4 year initial term\.

## Related contract awards

- [Digital Support Technician Level 3](/contracts/ocds-b5fd17-04dbc9e1-608e-4e02-a593-fcb767278ed0): NHS Business Services Authority
- [W76343 Occupational Health Services](/contracts/ocds-b5fd17-2d2d5d1f-2b39-46aa-aa06-4c8df40e3474): NHS Business Services Authority
- [W84076 Healthy Start Vitamins - Subject Matter Expert](/contracts/ocds-b5fd17-9bef5918-fa9c-43ea-9ff9-1e55e2812b9c): NHS Business Services Authority
- [RM3822 Managed Learning Services](/contracts/ocds-b5fd17-5db39a7d-8d74-4dbd-8d82-57a1233f349f): HEE

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f8201257-5d06-480c-9810-77e91c21b3ce-667212)