# Customer Relationship Management \(CRM\) System for Lincolnshire Fire and Rescue \(LFR\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Lincolnshire County Council](/buyers/lincolnshire-county-council/contract-awards)
- Contract winner: [Softcat Plc](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £0
- Award date: 25 August 2025
- Published: 20 January 2026
- Contract start: 1 September 2025
- Contract end: 31 August 2029
- Stage: awarded
- Procurement category: goods
- Notice ID: 1730723b-9f05-4e6e-b70e-4d7d76661568-879852
- OCID: ocds-b5fd17-b084bd16-c66e-4eb6-ae23-4dfaf183fc1b

## Description

Lincolnshire Fire and Rescue are looking to replace the current CRM system used primarily for Prevention and Protection functionality\.The system should offer the following high level functionality;- mobile working- customisable format- enhanced reporting

## Related contract awards

- [CALL-OFF: Children's Services Re-Opening of the Open Select List 2025 for all Independent Placement](/contracts/ocds-b5fd17-bbf4e4dd-856d-46a5-a5c7-775655bff963): Lincolnshire County Council
- [CALL-OFF: Children's Services Re-Opening of the Open Select List 2025 for all Independent Placement](/contracts/ocds-b5fd17-ed017564-f696-44c3-83c8-6ca1d335cf0f): Lincolnshire County Council
- [Website Platform](/contracts/ocds-b5fd17-0a2afef0-4198-443c-89b9-8e8bc9608088): Lincolnshire County Council
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- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1): UK SHARED BUSINESS SERVICES LIMITED
- [UKSBS ServiceNow renewal](/contracts/ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc): UK SHARED BUSINESS SERVICES LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1730723b-9f05-4e6e-b70e-4d7d76661568-879852)