# South Norfolk Council: Customer Relation Management Software Package

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [East Suffolk Council](/buyers/east-suffolk-council/contract-awards)
- Published: 1 November 2024
- Planned start: 30 April 2025
- Planned end: 29 April 2032
- Stage: open_tender
- Procurement category: services
- Notice ID: 6d0ad023-4fff-432e-b612-904bcbb085db-799169
- OCID: ocds-b5fd17-b09a5ca7-ce0d-4c06-9ad3-c2b65f706143

## Description

South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform\. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times\. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them\. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council\. Additional information: The tender documentation is free to access on the following link\. https://in-tendhost\.co\.uk/eastsuffolk Delivery Notes The contract period will be between April 2025 and April 2030 \(5 years\) with additional optional extensions of 2 years \(5\+1\+1 in total\)\. Is a Recurrent Procurement Type? : No

## Related contract awards

- [Design services for the Redevelopment of the former Post Office, London Road North, Lowestoft - AWARD](/contracts/ocds-b5fd17-a895c1df-61d0-4ade-a14f-ebeaf488f8c9): East Suffolk Council
- [Greater Norwich NSSA -New Settlement Master Planning - Town Planning and Landscape - AWARD](/contracts/ocds-b5fd17-f2990299-172e-4620-9adf-a342af375656): East Suffolk Council
- [GB-Woodbridge: TPPL East Suffolk Council NEPO HGV Lot 1 - 4 x 26t Narrow RCVs \(31834\)](/contracts/ocds-b5fd17-40de086c-9983-49cc-9129-a20927826872): East Suffolk Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6d0ad023-4fff-432e-b612-904bcbb085db-799169)