# Local Healthwatch Service and Independent Complaints Advocacy \(NHS Services\)

> A sourced UK public sector contract award published by Dorset Council.

## Key facts

- Buyer: [Dorset Council](/buyers/dorset-council/contract-awards)
- Supplier: [Evolving Communities CIC](/suppliers/evolving-communities-cic/public-sector-contract-awards)
- Award value: £1,548,880
- Tender value: £1,548,880
- Award date: 9 April 2024
- Published: 9 April 2024
- Contract start: 1 May 2024
- Contract end: 30 April 2027
- Stage: awarded
- Procurement category: services
- Notice ID: ee3dd170-415a-4cd7-813c-4f789230a154-739201
- OCID: ocds-b5fd17-b10e6962-8f2e-494f-8744-03372b4387d2

## Description

This tender is being published under the Light Touch Regime of the Public Contract Regulations 2015\.\\r \\r The Social Care and Health Act 2012 makes provision for a consumer champion for health and social care called Healthwatch\. The Local Healthwatch is funded through the Department of Health Community Voices grant which is channelled through each Local Authority\.\\r \\r The Act also makes provision for local authorities to make arrangements for the delivery of an Independent Complaints Advocacy Service \(ICAS\) in relation to their area for complaints relating to the provision of NHS health services\. This service is also funded from the Department of Health's Community Voices grant\.\\r \\r ICAS may be provided by the same provider as Local Healthwatch or by a different provider\. In either situation Local Healthwatch will have to support individuals in accessing information and independent advocacy if they need to complain about NHS services\.\\r \\r Bournemouth, Christchurch and Poole \(BCP\) Council and Dorset Council have pooled their funding, and wish to jointly commission the Local Healthwatch contract and ICAS contract\. The contracts are expected to commence on 01 May 2024 for an initial period of 3 years and there will be two options to extend for 12 months each \(subject to satisfactory performance\) making a possible contract period of five years for each contract\.

## Related contract awards

- [Family Information Directory](/contracts/ocds-b5fd17-c19a838f-b04b-427e-a0cd-515b5951a6ad) — Dorset Council
- [GB-Dorchester: TPPL Dorset Council NEPO HGV Lot 5 - 2 x MVC 4x2 Gully Tanker 18t GVW Vehicle - DAF XB Chassis \(28086\)](/contracts/ocds-b5fd17-1158b7d8-f45f-453e-9b3d-162d0c2e6375) — Dorset Council
- [Dorset Learning Centre Transport](/contracts/ocds-b5fd17-99a6f162-b093-43b9-b56d-90f9ef9814b4) — Dorset Council
- [Market Engagement for Respite and Short Breaks](/contracts/ocds-b5fd17-ab8af05b-9fbb-43c0-aa29-5ccbc5eb8628) — Dorset Council
- [Provision of a Maternity and Neonatal Voices Partnership \(MNVP\)](/contracts/ocds-b5fd17-af194917-c2ff-4a3a-9fdd-463e7d8bf1b2) — NHS DORSET ICB
- [Devon Maternity Voices Partnership for NHS Devon CCG](/contracts/ocds-b5fd17-7e97fe7b-be8e-4ffa-8333-14891c1adf6d) — SOUTH CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
- [CWC20104 - Healthwatch Wolverhampton](/contracts/ocds-b5fd17-ed79080e-0b1f-4031-98eb-65a8c8a3e700) — Wolverhampton City Council
- [Healthwatch Gloucestershire](/contracts/ocds-b5fd17-699fd95e-1f34-4c99-8c9e-9bdebc89a908) — Gloucestershire County Council
- [QOC921 09:00 2026-08-20 Bury St Edmunds to Papworth Hall School, Cambs - 4-seater vehicle & Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-783f0291-8396-47dd-9b0c-dd1815ebeaf0) — Suffolk County Council Passenger Transport
- [QHL116 09:00 2026-08-20 Brockley to The Arch @ Castle Manor, Haverhill - 4-seater vehicle & PA required - AWARD](/contracts/ocds-b5fd17-04e6ec0e-ac07-4718-80c2-b5c580ec3182) — Suffolk County Council Passenger Transport
- [Property Transformation Programme - Workplace Services Management](/contracts/ocds-b5fd17-cd3eabe3-170b-42ea-9cef-1a6fc4b6e1b7) — Ministry of Justice
- [QOC929 09:00 2026-08-20 Bury St Edmunds to Cambridge Regional College, Milton, Cambs - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-b301994e-b4d5-4be0-aaa7-20bc82e79780) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ee3dd170-415a-4cd7-813c-4f789230a154-739201)