Hardwired Alarm (PSTN) Replacement

This contract is for the supply, installation, commissioning, and maintenance of hardwired digitally enabled telecare systems in multiple properties owned and managed by Alliance Homes. The system shall support life-critical alarm communication, resident call functionality, and integration with a 24/7 Alarm Receiving Centre (ARC) compliant with UK telecare standards. The supplier must provide a complete, fully operational, safety-compliant solution including equipment, cabling infrastructure, programming, testing, resident training, documentation, and ongoing support.

The supplier has been appointed via direct award on the PFH Framework for Telecare: Equipment and Associated Services - Lot No.1. The contract notice with reference number2023/S 000-009231 dated 30th March 2023 published through the UK e-notification service.