# Contact Centre - Enhanced Software Solution

> A sourced UK public sector contract award published by THIRTEEN HOUSING GROUP LIMITED.

## Key facts

- Buyer: [THIRTEEN HOUSING GROUP LIMITED](/buyers/thirteen-housing-group-limited/contract-awards)
- Supplier: [Avoira Limited](/suppliers/avoira/public-sector-contract-awards)
- Award value: £239,380
- Tender value: £239,380
- Award date: 22 January 2025
- Published: 28 January 2025
- Contract start: 1 March 2025
- Contract end: 29 February 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 1d067207-ce61-4471-98ea-1a9b379abebb-820919
- OCID: ocds-b5fd17-b1ecffc1-b69a-45d5-9e93-5a00bc6b1698

## Description

Upgrading Contact Centre platform that includes automated Quality Assurance capability that moves and supports the Touchpoint management team in ensuring risk and quality are managed accordingly\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1d067207-ce61-4471-98ea-1a9b379abebb-820919)