# Contract for The Evaluation of the Impact of Business Rates Appeals Reform on Customer Experience

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Valuation Office Agency](/buyers/valuation-office-agency/contract-awards)
- Contract winner: [ICF Consulting Services Ltd](/contract-winners/icf-consulting-services/public-sector-contract-awards)
- Award value: £0
- Award date: 1 November 2016
- Published: 29 November 2016
- Contract start: 3 November 2016
- Contract end: 28 December 2018
- Stage: awarded
- Procurement category: services
- Notice ID: 7fcc14ff-b2ab-4004-aed4-9d48c0cb5ba2-118425
- OCID: ocds-b5fd17-b26322ad-55a0-4228-aaf2-da8593fcbe05

## Description

The VOA is working to deliver a new policy reforming the business rates appeals system\. The new system will be rolled out in April 2017, and will impact business rates customers who contest their rateable value, and their professional representatives\. An evaluation of this new system is required to assess the impact of the change on customer experience of interacting with the VOA\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7fcc14ff-b2ab-4004-aed4-9d48c0cb5ba2-118425)