# Customer Feedback Advisor PH 02\.11\.21

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Sandwell Metropolitan Borough Council](/buyers/sandwell-metropolitan-borough-council/contract-awards)
- Tender value: £5,634
- Published: 2 November 2021
- Planned start: 15 November 2021
- Planned end: 15 February 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: cc1bf09b-cc19-4f67-a37e-fca7aa51b76f-481745
- OCID: ocds-b5fd17-b26d8b61-130c-44b3-9edb-fb3fe3b20032

## Description

Customer Feedback Advisor Rate of Pay: £10\.83 Hours: 37 hours per week Location: Based at Roway Lane, Oldbury Start Date: ASAP Contract type: Agency - 12 weeks Brief description: We have an excellent opportunity for a Customer Feedback Advisor to join our Customer Complaints and Feedback team, and will contribute to the smooth and efficient running of the department\. They will have excellent administration skills with a strong customer focus and can thrive in a busy working environment\. Experience will include: • Minimum of 12 months experience of working within a Customer Service environment dealing with complaints handling and undertaking reception duties\. • A professional telephone manner • Well organised with a positive and flexible approach to working • High level of IT literacy • Excellent communication and listening skills Applicants must possess 3 GCSE's at minimum Grade C, including English Language or equivalent\. Need candidates who can start asap\. Please see JD and PS for further information\. No DBS is required for this role\. This role is inside IR35 Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role\. Invoices must be sent electronically on a weekly basis to templink\_1@sandwell\.gov\.uk along with your workers authorised timesheet supplied by your agency\. Payments are then released 14 days from the date of the invoice\. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost\.co\.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal\. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents\. To submit your documents, you will be required to opt in\. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the \`Guidance for Suppliers\` section of the website\. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal\. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810\. Closing Date: Friday 5 November 2021 at 12\.30pm Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost\.co\.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal\. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents\. To submit your documents, you will be required to opt in\. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the \`Guidance for Suppliers\` section of the website\. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal\. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810\. Is a Recurrent Procurement Type? : No

## Related contract awards

- [Refurbishment of Existing KS2 toilets and New Resource Room, Temple Meadow School, - AWARD](/contracts/ocds-b5fd17-58e0038e-ec39-41e4-bb76-f9c0e757034f): Sandwell Metropolitan Borough Council
- [Media Workshop - AWARD](/contracts/ocds-b5fd17-799a0b55-a042-4e77-9fcc-a33d7ade82af): Sandwell Metropolitan Borough Council
- [Starting your Tax Journey 2026 - AWARD](/contracts/ocds-b5fd17-7cbcb1a4-ef38-4324-bd5b-93acbd0aec85): Sandwell Metropolitan Borough Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cc1bf09b-cc19-4f67-a37e-fca7aa51b76f-481745)