# ITSM Solution

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [FRIMLEY HEALTH NHS FOUNDATION TRUST](/buyers/frimley-health-nhs-foundation-trust/contract-awards)
- Contract winner: [Insight Direct UK Ltd](/contract-winners/insight-direct-uk/public-sector-contract-awards)
- Award value: £235,746
- Tender value: £196,455
- Award date: 21 September 2023
- Published: 28 December 2023
- Contract start: 19 December 2023
- Contract end: 18 December 2026
- Stage: awarded
- Procurement category: services
- Notice ID: bf619ded-e4cb-4bb3-9913-efb512a7f0cd-710267
- OCID: ocds-b5fd17-b2e0797a-44f0-40ba-b168-93a3432c02b4

## Description

The Trust tendered for a replacement IT Service Desk via RM6100 Technology Services 3 Agreement framework Lot 3a Operational Services - End User Services\.

## Related contract awards

- [FHFT - NC - Automated Telephone Appointment Management System](/contracts/ocds-b5fd17-1da2f5d4-72fe-4e64-b099-ec1835c0f643): Frimley Health NHS Foundation Trust
- [FHFT-NC-Privileged Access Management for BSPS](/contracts/ocds-b5fd17-2b6dd474-5312-4fab-8da4-85593f01753f): Frimley Health NHS Foundation Trust
- [FHFT-NC-ITSM Platform for BSPS](/contracts/ocds-b5fd17-c0644d70-8eb8-4f1b-975c-28c54120d0dc): Frimley Health NHS Foundation Trust
- [WHHT - WASP - Software Developer Solution](/contracts/ocds-b5fd17-2dd4d8f8-e042-4eb7-a427-04a5c7a2eeec): West Hertfordshire Teaching Hospital NHS Trust
- [NECS Microsoft Windows & Microsoft Office Licences on behalf of Hospice Care North Northumberland](/contracts/ocds-b5fd17-184dd526-f2e7-4074-a517-d632de9ed4f3): NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
- [CRM System](/contracts/ocds-b5fd17-07d0d9b2-5dab-415a-9c04-73cbe64f42c5): CITY OF YORK COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/bf619ded-e4cb-4bb3-9913-efb512a7f0cd-710267)