# Case History Analysis

> A sourced UK public sector contract award published by HOUSING OMBUDSMAN SERVICE.

## Key facts

- Buyer: [HOUSING OMBUDSMAN SERVICE](/buyers/housing-ombudsman-service/contract-awards)
- Supplier: CLANCHATTON BIRMINGHAM LIMITED
- Award value: £180,000
- Tender value: £181,000
- Award date: 21 November 2019
- Published: 3 January 2020
- Contract start: 2 December 2019
- Contract end: 31 March 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 06ace654-1391-4a15-915a-880857b4c24c-334876
- OCID: ocds-b5fd17-b43f4259-dcbe-4d40-8f4c-b3bd0e5fb43d

## Description

The Housing Ombudsman is seeking to secure short term services from a Business Process Outsourcing supplier who is able to provide succinct and accurate documentary case history analysis on housing complaint cases brought to the Ombudsman by a tenant of a member landlord\. The supplier would be required to produce a case history synopsis of individual housing complaints which then forms the basis for the Ombudsman to determine what ,if any redress, the Landlord needs to take with the tenant \. This opportunity has arisen due a current backlog of cases within the Ombudsman's remit\. In provisioning these services, we are seeking to work with suppliers who have previously provided complaint investigate services to Ombudsmen or the Regulatory Sector\. Attachments are made available with this notice which provide greater detail on the requirement and how to apply\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/06ace654-1391-4a15-915a-880857b4c24c-334876)