# Telephone Based Customer Surveying for Connexus

> A sourced UK public sector contract award published by Connexus Housing Limited.

## Key facts

- Buyer: Connexus Housing Limited
- Supplier: [Iff Research](/suppliers/iff-research/public-sector-contract-awards)
- Award value: £29,576
- Tender value: £30,000
- Award date: 27 November 2020
- Published: 27 November 2020
- Contract start: 1 January 2021
- Contract end: 31 December 2021
- Stage: awarded
- Procurement category: services
- Notice ID: ff3a77ca-f277-4120-988f-ce05286018a8-396842
- OCID: ocds-b5fd17-b44d1525-1be0-4f74-8ace-5cf0794efaf2

## Description

The aim of this tender is to appoint a single service provider to carry out a defined set of telephone-based customer surveys, including; - To securely receive \(via File Transfer Protocol, or FTP\) weekly and monthly CSV \(or other excel format\) datasets of customers requiring customer surveys\. - To process and carry out telephone-based customer surveys, adhering to agreed maximum quotas and script, and in accordance with the MRS Code of Contact\. - To facilitate Connexus colleagues being able to access real-time responses for analysis and checks, preferably via an online portal\. - To facilitate the customers' rights under the General Data Protection Regulation, including the right erasing their responses and to not contact any customers who opt-out of surveying\. - To facilitate Connexus in modifying surveys as per its business requirement by providing a number of additional changes available within each survey\. - To facilitate the transferal of any existing survey data from previous surveys into one singular platform for Connexus colleagues to review data\. Information on pre- and post-survey scripts, questions, scales and routing will be provided\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ff3a77ca-f277-4120-988f-ce05286018a8-396842)