# Customer Service Evaluation

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [General Medical Council \(GMC\)](/buyers/general-medical-council-gmc/contract-awards)
- Published: 30 August 2017
- Planned start: 21 September 2017
- Planned end: 20 September 2020
- Stage: open_tender
- Procurement category: services
- Notice ID: 47d188dd-da17-4e4f-b918-54c93837516e-168466
- OCID: ocds-b5fd17-b47b27d1-611b-4113-879f-e077d1770e6d

## Description

GMC is seeking external support in evaluating the quality of our customer service\. We have an immediate activity to evaluate the registration process for overseas doctors, but this is likely to repeated on other organisational processes\. A summary of the main customer service interactions is included within this tender pack\. For each evaluation, we will be seeking to benchmark our current standard of customer service and understand areas for improvement\.

## Related contract awards

- [Lay Advocacy Services](/contracts/ocds-b5fd17-59035559-9d4d-4966-a7ad-917d81c2e1a7): General Medical Council \(GMC\)
- [Toxicology Services](/contracts/ocds-b5fd17-63b13d2d-c216-48d6-a3a8-dd3a67306eea): General Medical Council \(GMC\)
- [Primary Source Verification for Overseas Doctors](/contracts/ocds-b5fd17-6fc38c8d-f182-4aa7-a7c9-d9e187a10d41): General Medical Council \(GMC\)

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/47d188dd-da17-4e4f-b918-54c93837516e-168466)