# Death Claims Management Review

> A sourced UK public sector contract award published by NS&I.

## Key facts

- Buyer: [NS&I](/buyers/ns-i/contract-awards)
- Supplier: [Guidehouse Europe Ltd](/suppliers/guidehouse-europe/public-sector-contract-awards)
- Award value: £0
- Award date: 28 September 2022
- Published: 24 October 2022
- Contract start: 5 October 2022
- Contract end: 4 April 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 02f155be-a331-4633-8be9-46e0c4f44edd-583333
- OCID: ocds-b5fd17-b4ad427e-a17c-42a1-ac7a-c5c537dd2a26

## Description

Atos processes death claims on behalf of NS&I\. This involves assessing claims for funds submitted by or on behalf of beneficiaries after the death of an NS&I customer\. Simple claims are handled in Chennai; complex claims are referred to a team in the UK\. The objective of this review is to assess the design and effectiveness of Atos' controls operating in this process\. The main areas to cover are: • Atos' UK based controls over the death claim process in Chennai • Court Funds Office death claims • Robotic chat automation and the development of this project • Application and removal of blocker markers on customer profiles • Automated blanket tracing of customers' connected product holdings The review will not cover: • Blanket tracing of lost/dormant customers • Payment processes • Testing of death claim handling or call sampling\. Risks: • Fraudulent claims are not identified; • Delays in processing claims lead to complaints • Errors in processing claims lead to complaints and financial loss\. • Blockers, markers and account information are incorrectly applied to deceased customer profiles\. This contract is Framework further competition via Lot 1 of Crown Commercial Service Framework RM6188, 'Audit and Assurance Services'\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/02f155be-a331-4633-8be9-46e0c4f44edd-583333)