# Corporate Customer Relationship Management \(CRM\) system

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Leicestershire County Council](/buyers/leicestershire-county-council/contract-awards)
- Contract winner: GRANICUS-FIRMSTEP Ltd
- Award value: £395,562
- Tender value: £395,562
- Award date: 28 September 2026
- Published: 13 October 2026
- Contract start: 1 October 2026
- Contract end: 30 September 2029
- Stage: awarded
- Procurement category: goods
- Notice ID: 3a39aa80-2d27-4673-a8f9-e2a2670b7d43-917517
- OCID: ocds-b5fd17-b52b64fd-93af-4266-9f6e-031fb71daab4

## Description

Procurement of a Corporate Customer Relationship Management \(CRM\) system to underpin the delivery of services to Leicestershire residents, businesses, partners and internal users\. Awarded via CCS G-cloud 14, RM1557\.14 framework\. The contract term is for 36 months, with the option to extend for a further 12 Months\.

## Related contract awards

- [SEN20729-SEN-TAXI-SENSE COLLEGE - LOUGHBOROUGH](/contracts/ocds-b5fd17-cec88d1f-b26f-4585-9468-0f64ae317d9b): Leicestershire County Council
- [SEN20698-SEN-TAXI-NEW LEAF TRIANGLE \(MAIN\)](/contracts/ocds-b5fd17-346ce0f5-dcd4-4b06-bc4c-ec50aee38e1a): Leicestershire County Council
- [SEN20642-SEN-TAXI -Bowman Academy](/contracts/ocds-b5fd17-6aafc8f1-eac9-4a80-beab-0e4c723c849f): Leicestershire County Council
- [Email management platform for Communications and Marketing](/contracts/ocds-b5fd17-dde09c1b-d154-4f2f-8452-dacd9848c7ec): Nottinghamshire County Council
- [E-Forms and Services Portal renewal](/contracts/ocds-b5fd17-b2fcd37f-add8-4325-8a30-be954d578208): Nottinghamshire County Council
- [Customer Engagement Platform 2026](/contracts/ocds-b5fd17-f16a0e11-e2b2-47f0-a398-823f97a6dc42): Wirral Borough Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3a39aa80-2d27-4673-a8f9-e2a2670b7d43-917517)