# Contact Centre as a Service \(CCaaS\)

> A sourced UK public sector contract award published by MCA - Maritime and Coastguard Agency.

## Key facts

- Buyer: [MCA - Maritime and Coastguard Agency](/buyers/mca-maritime-and-coastguard-agency/contract-awards)
- Supplier: [MAINTEL EUROPE LIMITED](/suppliers/maintel-europe/public-sector-contract-awards)
- Award value: £995,135
- Tender value: £995,135
- Award date: 24 February 2025
- Published: 28 February 2025
- Contract start: 3 February 2025
- Contract end: 2 February 2028
- Stage: awarded
- Procurement category: services
- Notice ID: c83341c9-2753-4ebd-abec-c53a1c88fbd4-831203
- OCID: ocds-b5fd17-b5415365-de62-4a8e-959b-05e155670b0c

## Description

Invest in a Contact Centre as a Service \(CCaaS\) solution to replace the MCA's aging and unsupported legacy contact centre system for all MCA customer communications\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c83341c9-2753-4ebd-abec-c53a1c88fbd4-831203)