# Contact Centre and CRM Enablement

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [South Tyneside Council](/buyers/south-tyneside-council/contract-awards)
- Contract winner: PRICE WATERHOUSE COOPERS LLP
- Award value: £55,000
- Tender value: £55,000
- Award date: 10 September 2026
- Published: 4 November 2026
- Contract start: 10 September 2026
- Contract end: 2 October 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 9b32358e-2f8e-4fb6-ad3c-e7fc3ba3c275-920610
- OCID: ocds-b5fd17-b5470198-b4f2-4130-be6d-c376563ea3f8

## Description

Contact centre delivery services - automation, self-service and contact model improvement Additional information: Call off from G Cloud 14

## Related contract awards

- [Provision of an attendance collection service for CLA/CIN/CP cohorts of children alongside a data analytics service](/contracts/ocds-b5fd17-d9b459b3-12e0-4e66-898e-a8ed3a436393): South Tyneside Council
- [Tenant engagement services and Income Analytics](/contracts/ocds-b5fd17-cd272e11-3047-4930-a514-749450af486b): South Tyneside Council
- [Digital adoption and transformation support service](/contracts/ocds-b5fd17-1de45c46-0711-4c2f-bc25-6ee64e2e10f8): South Tyneside Council
- [New Operating Model for Animals in Science Regulation Unit \(ASRU\)](/contracts/ocds-b5fd17-dca38234-faf1-477c-8a95-27030926cde8): Home Office
- [AI Register and User Documentation](/contracts/ocds-b5fd17-494cb4b9-217b-48f8-938c-b4b1f03421c0): Home Office
- [IPT - External Data Reviewers Team 2](/contracts/ocds-b5fd17-5cc66e4f-581a-49b9-b5f3-621e7bc7d0bf): Home Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9b32358e-2f8e-4fb6-ad3c-e7fc3ba3c275-920610)