# Customer Culture and Maturity 2024-2025

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [National Highways](/buyers/national-highways/contract-awards)
- Contract winner: [KPMG LLP](/contract-winners/kpmg/public-sector-contract-awards)
- Award value: £249,920
- Tender value: £249,920
- Award date: 29 July 2024
- Published: 29 August 2024
- Contract start: 1 August 2024
- Contract end: 31 October 2025
- Stage: awarded
- Procurement category: services
- Notice ID: b0071992-7ee5-4bc0-9879-28e0bc9aa197-780978
- OCID: ocds-b5fd17-b5aeaf26-ddc4-4ebd-896c-21ab06060688

## Description

Technical consultancy to support the continuation of work to drive improvements to our customer-centricity and further enhance our people's capability and contribution to improving customer satisfaction\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b0071992-7ee5-4bc0-9879-28e0bc9aa197-780978)