# Customer Services Advisors in Contact Centre

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Sandwell Metropolitan Borough Council](/buyers/sandwell-metropolitan-borough-council/contract-awards)
- Published: 23 March 2021
- Planned start: 5 April 2021
- Planned end: 31 May 2021
- Stage: open_tender
- Procurement category: services
- Notice ID: 16ed0964-dc87-4a5a-a0c4-bbf3b4aba38c-422574
- OCID: ocds-b5fd17-b67de052-0e0c-4c48-91da-70559d497ac3

## Description

Customer Services Advisor Rate of Pay: ?10\.83 Hours: 37 hours per week \(Monday-Friday, 9am - 5\.30pm\) Location: Based at Roway Lane, Oldbury Start Date: ASAP Contract type: Agency - 12 weeks Job Description and Personnel Specification are attached, which also provides more information above the role\. Brief description: We have an exciting opportunity for Customer Service Advisor to join our Customer Services Team which is based in a Contact Centre\. You will help the people of Sandwell access the services we deliver\. You will have excellent customer service skills, you will need to be friendly Flexible and willing to develop your knowledge and skills, you will work as part of a team, but will be required to have the ability to use your own initiative\. Answering customer enquiries and requests about a wide range of services\. It essential that you have experience of working in a busy contact centre meeting competing demands\. You must be able to respond promptly as well as politely and accurately to resolve the customer enquiry\. We are looking for people who have a proven track record of dealing with the public in a customer services role\. You will need to have: o Excellent customer services skills o Excellent telephone manner, clear communication skills, be an active listener\. o Deal with diverse range of customers\. o ICT skills with an attention to detail o Previous call centre experience is essential o Flexible and a self-motivator o Friendly, caring, empathetic, calm and professional o Hours are 9\.00am to 5\.30pm, Monday to Friday Please can the agencies send over a CV, 2x up to date references, copy of Terms and Conditions\. No DBS is required for this role\. Please note this advert is also out with our Master Vendor The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost\.co\.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal\. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents\. To submit your documents, you will be required to opt in\. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the \`Guidance for Suppliers\` section of the website\. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal\. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810\. Closing Date: Monday 29 March 2021 at 17:30 hours Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost\.co\.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal\. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents\. To submit your documents, you will be required to opt in\. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the \`Guidance for Suppliers\` section of the website\. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal\. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810\. Is a Recurrent Procurement Type? : No

## Related contract awards

- [Refurbishment of Existing KS2 toilets and New Resource Room, Temple Meadow School, - AWARD](/contracts/ocds-b5fd17-58e0038e-ec39-41e4-bb76-f9c0e757034f): Sandwell Metropolitan Borough Council
- [Media Workshop - AWARD](/contracts/ocds-b5fd17-799a0b55-a042-4e77-9fcc-a33d7ade82af): Sandwell Metropolitan Borough Council
- [Starting your Tax Journey 2026 - AWARD](/contracts/ocds-b5fd17-7cbcb1a4-ef38-4324-bd5b-93acbd0aec85): Sandwell Metropolitan Borough Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/16ed0964-dc87-4a5a-a0c4-bbf3b4aba38c-422574)