# Understanding Future Customers \(phase 2\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Highways England
- Contract winner: [Atkins Jacobs Joint Venture](/contract-winners/atkins-jacobs-joint-venture/public-sector-contract-awards)
- Award value: £318,738
- Tender value: £318,738
- Award date: 13 October 2021
- Published: 13 October 2021
- Contract start: 13 October 2021
- Contract end: 31 January 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 0a43adf6-05c5-422c-89c5-4efb1225ee2b-476371
- OCID: ocds-b5fd17-b6a0837c-ef7b-4785-ad4b-3df172e43d93

## Description

To deliver a programme of futures research and engagement work with the public to enable Highways England to be an agile future looking organisation that goes beyond sector relevant experts, to fully engaging with citizens and users who will shape, and be impacted by, the future as it unfolds\. The public engagement and dialogue approaches used in this programme will generate insights that can be used to inform and shape decision making\. This will support us in meeting our ambition to continuously improve and provide excellent customer service and build a relationship of trust with our customers\.

## Related contract awards

- [Nursery Supplies](/contracts/ocds-b5fd17-ec45916c-27dd-4c3b-a3a6-335f3efb98cc): Highways England
- [National Highways Fresnel Lens Distribution 2022](/contracts/ocds-b5fd17-aef9e374-f2f6-43a4-abf2-eb13b2ed84c8): Highways England
- [Contract Awarded for Motorway Service Area Energy Storage Systems](/contracts/ocds-b5fd17-ab9a65cf-dbd4-4ef1-83a4-69c5e9fb06f9): Highways England
- [S30075b Third Generation South East Regional Traffic Model Build](/contracts/ocds-b5fd17-ca57cdc3-7484-4573-ab9a-86f8033a7182): National Highways Limited
- [S30069 Signal Setting Rules Safety Risk Assessment](/contracts/ocds-b5fd17-8e1fe478-45e1-475e-891f-38f6233508f1): National Highways Limited
- [S30008 Junction Safety](/contracts/ocds-b5fd17-12f25a97-03bb-4260-9a6d-8642a3cbad39): National Highways

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0a43adf6-05c5-422c-89c5-4efb1225ee2b-476371)