# Independent Complaints Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [The National Archives](/buyers/the-national-archives/contract-awards)
- Contract winner: CH&I ASSOCIATES LTD
- Award value: £19,125
- Award date: 20 December 2021
- Published: 16 January 2026
- Contract start: 1 January 2022
- Contract end: 31 December 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 06e5b049-7c35-4202-b944-477c20b56923-879618
- OCID: ocds-b5fd17-b718f05d-f49a-4903-b80a-a9245c7f823a

## Description

The National Archives are looking for a supplier to provide an impartial and effective complaints review and resolution service for them\. Please see the Invitation to Tender document on how to apply\.

## Related contract awards

- [Subject Classification Work for UK Legislation](/contracts/ocds-b5fd17-b8f5a4b0-3e0d-49aa-9653-df9bf14877cc): The National Archives
- [MongoDB Atlas Pro Package](/contracts/ocds-b5fd17-c8e18a46-007c-457e-9c42-e018d52bf52c): The National Archives
- [Contingent Labour](/contracts/ocds-b5fd17-0b5efc22-b3b4-480a-b8d2-287efbd4d9f8): The National Archives
- [External Independent Review of GMC Escalated Customer Complaints](/contracts/ocds-b5fd17-95b48b37-1722-4324-b080-306cd3ad77e5): General Medical Council \(GMC\)
- [Independent Complaints Service](/contracts/ocds-b5fd17-2befff18-5063-49f2-a3e1-7bcb8cebc2a7): THE NATIONAL ARCHIVES

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/06e5b049-7c35-4202-b944-477c20b56923-879618)