# IT Service Management \(ITSM\) Tool

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [University Of The West Of England](/buyers/university-of-the-west-of-england/contract-awards)
- Published: 18 November 2016
- Planned start: 1 August 2016
- Planned end: 31 July 2019
- Stage: open_tender
- Procurement category: goods
- Notice ID: 1c2f5d00-4944-4738-8880-07f901a91b63-98199
- OCID: ocds-b5fd17-b7df2f18-adc9-11e6-9901-0019b9f3037b

## Description

Information Technology Services \(ITS\) is the organisation responsible for providing IT support to students and staff at all UWE campuses\. Following a major transformation programme to review and improve the provision and management of services to the business, ITS has identified the need for a new tool to support IT Service Management \(ITSM\), including asset management\. Following a review of the extent to which ITIL best practices are currently followed, ITS has identified an opportunity for increased automation\. Some processes are currently manual, or there is a variety of tools used by different teams within ITS\. There is little or no integration between the different tools currently in use\. A project is therefore in progress to evaluate candidate automated ITSM tools, and if a suitable tool is selected then to procure and implement it within UWE\. Additional information: Please visit the below link in order to express an interest and download the tender documentation: https://in-tendhost\.co\.uk/he/aspx/Home

## Related contract awards

- [EBSCO Journals - Subscription Renewals](/contracts/ocds-b5fd17-9635f6ba-cd38-4737-8aaa-7eaab601192c): UNIVERSITY OF THE WEST OF ENGLAND
- [Licence for users](/contracts/ocds-b5fd17-36785f5a-ac02-4b12-bccb-20705fc4769a): UNIVERSITY OF THE WEST OF ENGLAND
- [Gas PRV replacement](/contracts/ocds-b5fd17-74c527b5-29c1-416a-bd99-1010fb393986): UNIVERSITY OF THE WEST OF ENGLAND

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1c2f5d00-4944-4738-8880-07f901a91b63-98199)