# FCDO Centralised Telephony Operator Service

> A sourced UK public sector contract award published by Foreign Commonwealth and Development Office.

## Key facts

- Buyer: [Foreign Commonwealth and Development Office](/buyers/foreign-commonwealth-and-development-office/contract-awards)
- Supplier: Foundever GB LTD
- Award value: £2,550,000
- Tender value: £2,550,000
- Award date: 5 June 2025
- Published: 6 June 2025
- Contract start: 26 May 2025
- Contract end: 25 May 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 2ceacd08-b6d4-4fff-8972-115c0c726d47-848554
- OCID: ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e

## Description

Provision of centralised telephony operator services for the Foreign, Commonwealth &amp; Development Office \(FCDO\), encompassing both dedicated and non-dedicated call handlers responsible for routing calls to the FCDO's principal global telephone number\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2ceacd08-b6d4-4fff-8972-115c0c726d47-848554)
