# 0800 Telephone services for warm Home Discount Scheme

> A sourced UK public sector contract award published by Business Energy and Industrial Strategy.

## Key facts

- Buyer: [Business Energy and Industrial Strategy](/buyers/business-energy-and-industrial-strategy/contract-awards)
- Supplier: Firstcom Europe Limited
- Award value: £145,141
- Tender value: £145,141
- Award date: 20 December 2022
- Published: 6 January 2023
- Contract start: 20 December 2022
- Contract end: 31 March 2023
- Stage: awarded
- Procurement category: services
- Notice ID: cdf96fd6-370f-4b25-9c72-da878b41baa5-603570
- OCID: ocds-b5fd17-b99fe330-de73-4ea3-9996-dd74f50f2638

## Description

On 20th July 2022 the Authority issued a contract with supplier Go-centric for provision of Warm Home Discount Helpline services\. The service went live on 14th November2022\. However , Go-centric went into liquidation on 2nd December 2022\.Firstcom was the service provider to Go-centric for the 0800 telephone services since 14th November 2022\.The department of BEIS are managing the contract centre services since the supplier Go-Centric went into liquidation\.Firstcom is the subcontractor to Go-centric and provides the 0800 services and owns the number\.BEIS had to direct award the business to Firstcom as a result of main supplier going into liquidation to avoid disruption to service which was already live\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cdf96fd6-370f-4b25-9c72-da878b41baa5-603570)