# RES/IT: The supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Bristol City Council](/buyers/bristol-city-council/contract-awards)
- Contract winner: Intuitive Systems and Networks Ltd
- Award value: £5,100,000
- Tender value: £5,100,000
- Award date: 11 August 2022
- Published: 11 August 2022
- Contract start: 24 August 2022
- Contract end: 23 August 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 034ff3f8-f80a-45d9-b0e6-6308e7b24fe3-563090
- OCID: ocds-b5fd17-b9a19f1a-db0a-4b2e-8151-12a7bb5fdaf4

## Description

Bristol City Council needs to replace its current end of contract contact centre solution with a solution that enables BCC to expand and modernise its contact channels for citizens\. The council also need to transition its traditional telephony set-up to internet based calling by expanding its use of Microsoft Teams\.

## Related contract awards

- [Lot 5: Highways Civil Engineering works up to £499,999 \(excluding VAT\)](/contracts/ocds-b5fd17-d4eb4244-683a-42b4-a01e-48c8e3b0132b): Bristol City Council
- [Lot 5: Highways Civil Engineering works up to £499,999 \(excluding VAT\)](/contracts/ocds-b5fd17-014858a9-29ef-469a-94f7-9c5a3a6e4fc6): Bristol City Council
- [Avonmouth Energy Park - Windfarm Management](/contracts/ocds-b5fd17-8cdd348a-1536-403b-9546-eb9e0b25843a): Bristol City Council
- [Network Support](/contracts/ocds-b5fd17-1b3b7254-a487-49db-8867-8af93cdc2ef0): POLICE DIGITAL SERVICE
- [RES-IT: Cloud-based inbound call system](/contracts/ocds-b5fd17-0cd7803a-1663-4dcb-be3b-b795e8f9cc83): Bristol City Council
- [The provision of a Network Audit for Bristol City Council](/contracts/ocds-b5fd17-92438b66-0b04-4dbd-805a-872940cde874): Bristol City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/034ff3f8-f80a-45d9-b0e6-6308e7b24fe3-563090)