# Civica On Demand Backlog Processing

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Leicester City Council](/buyers/leicester-city-council/contract-awards)
- Contract winner: [Civica UK Ltd](/contract-winners/civica-uk/public-sector-contract-awards)
- Award value: £772,170
- Tender value: £1,000,000
- Award date: 26 June 2025
- Published: 2 July 2025
- Contract start: 1 July 2025
- Contract end: 31 March 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 7ef8246a-592d-4567-8463-c2f3bb697880-852575
- OCID: ocds-b5fd17-b9cac023-42e1-4e2f-8a94-a4207a84fc90

## Description

To deliver the Council's Housing Benefits Change in Circumstance and Universal Credit caseload, with the volumes of 12,000 over this contractual period\. Council Tax Processing - 1,700 work items per week\. To assist with processing for LCC's Council Tax caseload, with the volumes of 68,000 items over the contractual period\.

## Related contract awards

- [37326 - ELMBROOK](/contracts/ocds-b5fd17-35d4179a-ddfa-4d31-9240-d33898320220): Leicester City Council
- [37323 - IMPERIAL AVENUE INFANT SCHOOL](/contracts/ocds-b5fd17-e2f4b0c8-c2ac-477f-aaeb-3ce5adbb931b): Leicester City Council
- [37318 - ELMBROOK SCHOOL](/contracts/ocds-b5fd17-e8310d59-b4a7-4cb7-b514-a037263930e4): Leicester City Council
- [Canvassing](/contracts/ocds-b5fd17-c57e211d-2744-4273-971c-5f815246978b): Bassetlaw District Council
- [Web Hosted Case Management System](/contracts/ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166): BIRMINGHAM CITY COUNCIL
- [Democratic Management System - Ashfield District Council](/contracts/ocds-b5fd17-01bdf472-e040-4caf-bb83-d4aff558d50e): Nottinghamshire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7ef8246a-592d-4567-8463-c2f3bb697880-852575)